Return and Exchange Policy for “Rsifirk” Store
Introduction:
At Rsifirk store, we care about our customers’ satisfaction and providing a distinguished shopping experience. Therefore, we have established a flexible return and exchange policy to ensure your comfort and confidence in our products.
Replacement, Return, and Warranty:
• We guarantee that all Bein receivers are new, unused, and undamaged.
• If there is any damage to the product upon receipt, please inform us within 3 days from the date of receipt, and we will replace the product at no additional cost.
Purchases that cannot be returned:
1. Subscription renewals:
• Digital subscriptions are non-refundable and non-cancellable after execution, as they are added directly to the customer’s subscription number upon request.
2. Receivers after activation:
• Receivers cannot be returned or canceled after activation, except in case of a manufacturing defect in the device.
3. Special offers:
• Offers such as Bein receivers + one-year subscription are non-refundable after order confirmation and payment, unless there is a manufacturing defect in the device.
4. Commercial use:
• Subscriptions are prohibited for commercial stores and are only designated for home use.
Returnable orders:
1. Wrong package type:
• If the customer requests a renewal of a package incompatible with their contract with Bein Sports and the order is canceled, a 2.5% cancellation fee will be deducted from the order value, and the remaining amount will be refunded to the original payment method within 7 working days.
2. Returning non-activated receivers:
• If the customer requests to return the receiver before activation, 10% will be deducted from the total paid amount, and the remaining will be refunded to the original payment method within 7 working days.
Cases where replacement or return is not possible:
1. Reporting period:
• More than 3 days have passed since the product was received.
2. Digital products:
• Products used only once (such as subscription renewals or Bein Connect services, etc.).
3. Data errors:
• Errors in entering the card or chip number, as subscriptions cannot be canceled after final activation.
4. Misuse:
• Products with faults or defects caused by misuse such as (breakage, scratches, improper use).
General conditions:
• Refunds are processed using the same method of payment.
Payment gateways (Taba / Tamara / Apple Pay / Visa / Mada):
• If payment was made via any of the payment gateways, the gateway fees and commissions are non-refundable.
• Upon approval of the cancellation or return request due to the customer’s fault, the announced cancellation fees (if any) plus the gateway fees will be deducted, and the remaining amount will be refunded to the customer by the same payment method.
• If the reason for the return is a store error, the full amount will be refunded without any deduction.
• The refund process takes from 4 to 14 working days.
• The store reserves the right to refuse any return or exchange request that does not comply with the mentioned conditions.
